Misunderstandings, Grievances and Complaints

With understanding and empathy from the Business Owner, Jennifer S. Butler: 

• All customer complaints and grievances shall be documented in writing, upon the Business Owner learning of their existence.
   

• All customer complaints and grievances received in writing shall be responded to with a minimum of an initial acknowledgement of their receipt by the Business Owner within 72 hours. 

• Complaints and grievances should please be submitted directly to BusinessConsultant@jenniferbutler.ie 

• Customers are requested to kindly attempt to resolve any misunderstanding/complaint/grievance directly with the business owner, prior to involving other parties or posting on social media.
   

• Comments from the general public do not constitute a business complaint or grievance, and may not be treated with the same level of process and response as a customer complaint or grievance.
   

• The Business Owner has the right to revisit and amend this Policy at any time. 

Policy last updated 18/08/2026

Jennifer Butler/Jennifer Saenz Butler is an Irish resident and American citizen operating as a Sole Trader in Business and Management Consultancy (NACE 70.22 /  

CRO Registered as 791237)  

©Jennifer S. Butler Consulting and may not be copied or reproduced without express written permission. All rights reserved.